The Heath Family Trust have recently had to bring their primary school into the same building as their secondary school. This has resulted in a change of work processes, with operations working across more year groups. We had a discovery week with The Heath Trust to identify a roadmap to streamlining their ways of working.
The Heath Family Trust manages eight academies across Halton, Sefton, and Knowsley, catering to 3,700 children. Following the relocation of one primary school to a secondary school due to unforeseen circumstances, the trust experienced a significant shift in operational dynamics, with primary and secondary staff now working together. This transition highlighted variations in workflows, disparate systems, and heavy reliance on paperwork, prompting The Heath Family Trust to seek digital solutions for streamlining and digitizing their operations.
GoHigher Digital Agency conducted a thorough 5-day discovery session with The Heath Family Trust, closely shadowing operations staff and engaging in discussions to grasp existing workflows. The primary objective was to identify opportunities for process optimization and digital transformation.
A detailed report was compiled, focusing on key themes—Paper, Systems, and Communication. The report identified challenges such as communication gaps, reliance on paper processes, and the need for system integration.
Conclusion and Looking Forward:
The case study concluded with a comprehensive roadmap for implementing changes, underscoring the significance of change management, the identification of champions, and the gradual integration of digital solutions. The emphasis was placed on the adoption of good digital practices without explicitly specifying Microsoft solutions. GoHigher Digital Agency stressed the careful selection of projects to ensure successful adoption and to maintain high morale during the transition.
