The Archer Group

Client Overview:

‍The Archer Group is a dynamic and forward-thinking organization dedicated to connecting talent with opportunities. Recognizing the need to embrace digital transformation in a rapidly evolving industry, the agency partnered with GoHigher to enhance their operational efficiency and streamline processes.

Challenges Faced:

1. Legacy Systems: The agency relied on outdated, manual processes, such as Word documents and non-table structured Excel sheets, leading to inefficiencies and hindering the scalability of their operations.
2. Limited Automation: Lack of automation in various aspects, including job support and data management, resulted in time-consuming tasks and hindered the overall productivity of the recruitment process.

Our Approach:

1. Introduction of Cloud-Based Systems:We implemented a robust cloud-based infrastructure to provide a scalable and secure environment for the recruitment agency's operations. This not only enhanced data accessibility but also facilitated collaboration among team members, irrespective of their physical location.
2. Virtual Agents for Job Support:Leveraging advanced technologies, we introduced virtual agents to assist with job support. These intelligent agents streamlined communication, answered frequently asked questions, and guided both candidates and clients through the recruitment process, ultimately improving user experience.
3. Data Management Transformation:We transitioned the agency from traditional document-based systems to a more structured data management approach. Utilizing various forms and Microsoft Dataverse, we established a centralized system for storing and managing critical information. This not only enhanced data accuracy but also provided a foundation for advanced analytics.
4. Development of Timesheet System in Microsoft Power Platform:Recognizing the need for efficient time tracking, we developed a customized timesheet system using Microsoft Power Platform. This solution streamlined the time reporting process, ensuring accuracy and timeliness in recording working hours. The integration of this system into the overall workflow improved payroll processes and resource management.

Results:

1. Operational Efficiency: The introduction of cloud-based systems and virtual agents significantly reduced manual intervention, leading to a substantial increase in operational efficiency. Team members could focus more on strategic tasks, enhancing the overall productivity of the recruitment process.
2. Improved Data Accuracy: The shift to structured datasets and Microsoft Dataverse improved data accuracy and integrity. This not only enhanced decision-making processes but also laid the groundwork for advanced analytics, providing valuable insights into recruitment trends and performance metrics.
3. Enhanced User Experience: The virtual agents and streamlined processes contributed to an improved user experience for both candidates and clients. Quick and accurate responses to queries, coupled with a user-friendly interface, strengthened the agency's reputation for professionalism and responsiveness.
4. Streamlined Timesheet Management: The implementation of the timesheet system built in Microsoft Power Platform simplified the time reporting process. This led to more accurate payroll processing, reduced administrative burden, and improved overall resource management.

Conclusion:

‍Through strategic implementation of cloud-based systems, virtual agents, data management enhancements, and a tailored timesheet solution, GoHigher successfully supported The Archer Group in their digital transformation journey. The collaborative effort resulted in increased operational efficiency, improved data accuracy, and an enhanced overall user experience, positioning the agency for sustained growth in a competitive industry.